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Goofy restraurant policies…
I’m sure the management had some reasoning behind this story, but it was truly bewildering to loyal reader Tim Tye, who sent along this email about a certain popular local pizza chain… As he put it, this reminds one of the whole chicken-salad rant from “Five Easy Pieces” …
Thoughts, anyone?
Last Saturday … We ordered a couple of pizzas and two pitchers of drinks. When we ran low on soda, the consensus was that water would be fine to finish the meal.
So, I went to the bar and asked for a pitcher of water. As the girl started to fill the pitcher, a manager-type person appeared suddenly and informed me that pitchers of water were not allowed. I said, “Excuse me?” and he repeated himself.
I asked him if he realized how dumb that sounded. He said he was sorry I felt that way but that was (restaurant) policy. He did, however, say that I could have as many cups of water as I wanted.
I ended up getting six paper cups filled with water. We then emptied two of the cups into one of our empty pitchers and, voila, a pitcher of tap water was created at (the restaurant) for perhaps the first time ever.
I am really baffled by this policy, especially since their way involved using six disposable paper cups with plastic lids and my way involved using a pitcher that could be reused indefinitely. Not very green (although the cups actually are green).
Since you have had lots of experience with restaurants, I pose this question: What is the rationale for the “no water in pitchers” policy?
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Comments
By Martha
August 4, 2008 11:01 PM | Link to this
To add to the lengthy list of complaints on M*’ cheapness, when have you ever seen them sponsor a ball team or donate to local organizations? And their coupons are not good on Fridays or Saturdays. They do have ATMs in their businesses, but for many, there is a fee to use that ATM. M* is a dinosaur that will not concede to the interests and demands of the communities that support them and if they didn’t have so many convenient locations and they weren’t so enigmatic for playing hard to get, methinks they would go the way of the Shuckin’ Shack. I think Cassano’s is a superior and much more community-friendly pizza and chain. It’s a shame they don’t get similar reverie. It is fun when the noobs have gone long enough to start wondering about the B&W autographed Kenley Players gallery of the has-been and the second-rate of the entertainment industry. Especially since those days occurred long before most of today’s M** sites were ever built.By Marblehead
July 25, 2008 11:50 PM | Link to this
I’ll never understand the fascination with Marion’s pizza. The crust is terrible; the sausage may as well be dog food; and, as others have said, their policies are right out of the dark ages. If you want real pizza in Dayton, go to Flying Pizza. It’s the most authentic around and they are nice people.By Hugh
July 25, 2008 11:33 AM | Link to this
Well said Sam - thrice as nice when it’s done in triplicate!By Sam I Am
July 24, 2008 3:10 PM | Link to this
Marions’ most archaic rule is their cash-only policy. Don’t they realize that drunks like Hugh will spend more on beer and pizza when it’s on a credit card???By Sam I Am
July 24, 2008 3:02 PM | Link to this
Except for the one where you have to pay with cash. Don’t they realize that drunks like Hugh spend more when it’s on a credit card???By Sam I Am
July 24, 2008 3:02 PM | Link to this
Except for the one where you have to pay for cash. Don’t they realize that drunks like Hugh spend more when it’s on a credit card???By JT
July 24, 2008 2:02 PM | Link to this
Marion’s policies has always irked me: No credit cards, no coupons (until recently), the counting of paper plates and napkins when requested. I am a teacher and had the misfortune of requesting a discount for a pizza party and was emphatically told that they didn’t do that. I try not to go to Marion’s because of this holier-than-thou attitude, but unfortunately their pizza is good. I’d rather go to Donato’s, Cassano’s or some other pizza joint that isn’t so cheap and petty. Whenever I go to Marion’s, I am reminded of the Soup Nazi episode from “Seinfeld” Good food but lousy customer service. But that’s just me, unfortunately the people of the Dayton have tolerated this treatment and Marion’s still thrives with its ridiculous policies and snobbish attitude. It’s only pizza…By Hugh
July 24, 2008 11:55 AM | Link to this
This has to be Marion’s. Many of their neolithic policies has improved since the founder wandered into a stream of daylight and/or holy water and was vaporized, but this sounds like a holdover.By Patty
July 24, 2008 10:55 AM | Link to this
I figure it’s because if everybody were allowed to order pitchers of water, then there would not be enough pitchers to serve the beer in. Sure they could just buy more pitchers, and they probably should, but until then. No water pitchers for you! lolBy victor mickunas
July 23, 2008 11:20 AM | Link to this
It reminds one of that sacred Little League chant: WE WANT A PITCHER! Not, a GLASS OF WATER!